WORK FROM HOME from ANYWHERE in Mexico

We’re looking for Entry-level Customer Service Phone Agents with exceptional people skills to join our dynamic team and make a real impact! Ideal candidates should have strong values, a solid work ethic, and a passion for learning. If you enjoy inspiring others and contributing to a positive and engaging environment, we’d love to hear from you!"

Key Responsibilities:

• Assist policyholders with processing insurance premium payments.
• Provide exceptional customer service while ensuring secure and accurate payment transactions.
• Process policy endorsements, including updates to coverage, insured information, and other policy changes.
• Assist policyholders with policy inquiries, billing questions, and account maintenance requests.
• Verify customer identity and payment information while complying with company policies and data security standards.
• Document customer interactions accurately in the company's systems.
• Maintain professionalism and empathy while delivering a positive customer experience.
• Meet quality, compliance, and productivity standards established by the company.
• Collaborate with team members and other departments to improve processes and enhance customer satisfaction.

WHAT WE OFFER:

• Schedules: Monday through Saturday
• Hourly pay + Bonuses. Make from 13,500 - 16,500 a month
• American Holidays Off
• Compliance bonus
• Efficiency bonus
• Paid training
• Paid daily learning hours
• 100% Remote job *Work from anywhere in Mexico!
• Continual support and training

 About Hispand

Learn more about our culture:

Hispand Culture

We are Hispand, and we are proud to be different! Our flexible schedules enable us to live life and connect with friends and family! We have no managers because we believe that everyone should be allowed to use their experience, knowledge, and talents to improve the organization!

We believe in personal growth, which is why we invest an hour a day in paid learning for everyone! We strengthen, nurture, and build strong connections with each other, which is why we refer to ourselves as a Tribe! If you want to be part of something different, where developing personal happiness is a focus, join our tribe!

 Apply today!

What We’re Looking For:

• Exceptional Communication Skills: You’re a great listener, articulate, and able to adapt your tone and approach to suit diverse customers in English and Spanish.
• Empathy and Patience: You genuinely care about helping people and can handle challenging situations with grace.
• Problem-Solving Ability: You think on your feet and provide creative solutions.
• Team Player: You value collaboration and contribute to a positive team environment.
• Ability to multitask and navigate multiple systems while speaking with customers.
• Eagerness to learn, adapt, and grow in a fast-paced, customer-focused environment.

Qualifications:

• Advanced to fluent English and Spanish proficiency (spoken and written)
• Previous experience in customer service or a related field is preferred but not required.
• Strong multitasking and organizational skills.
• Availability to work flexible hours, 6-8 hours a day, including Saturdays or Mexican holidays if needed. *Sundays Off*